- Shipping & Returns
Shipping & Returns
We try and despatch your items the same day we receive your order. If there is any delay in the despatch we will contact you.
We use Royal Mail as our main courier and we send your items First Class. Smaller items will be posted through your letterbox but for larger items a card will be left should no one be there to accept the parcel.
All 'In Stock' orders that are received by Gotto Sports before 2pm GMT, placed online or ordered by telephone, will be dispatched the same day.
Any orders received after 2pm GMT or during the weekend will be dispatched the following working day.
Please also note that the shipping rates for many items we sell are weight-based which is reflected in the price. If you have any questions please contact us at 028 9038 1722 or e-mail us at email@example.com
Standard Shipping Charges
Our shipping charges are the same for the whole of the UK and depend on the size/weight of the item you order (excluding special offers with free shipping).
- Small package: £2.95 (swimsuits, most tees and shorts, etc)
- Medium package: £3.95 (trainers, larger packages)
- Large package (over 2kg): £4.95 (tennis bags, cricket bats, etc.)
- Gift Vouchers - FREE. You receive them directly to your email with a unique code.
We also offer international postage within the European Union.
- EU postage price - flat rate of £11.95 per item. When we deliver to the EU all our services are Tracked & Signed.
If you have any questions you can write to us on firstname.lastname@example.org
If you decide that the product you purchased from us is not exactly what you were looking for, or is the wrong size, there is no problem returning it to us provided it has not been used. If you are not sure how to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.
We will accept products back for exchange or a full refund as long as it is with its original packaging, receipt and the product itself unused or unworn. We cannot refund postage.
Our returns policy is flexible but we ask that items being returned are done so within 14 days of receipt. It may take up to 2 working days to refund you as you will be refunded in the same payment methd you have used (credit/debit card, PayPal).
Remember, before purchase, if in any doubt about size, colour or suitability of a product, you can email or call us with any queries about our products. Our staff use the gear and we respond to emails quickly in working hours.
If for any reason your order arrives with a fault or it has been damaged during transit, send it back to us and we will send you a replacement.
Gotto Sports is a UK based company and we comply with UK Consumer law.
Please send returns for orders placed through www.gottosports.com to:
72 Stranmillis Road